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"India is on its way to being the back office for the world..."

i2c World, Inc. is an off-shore business process outsourcing company with offices in New York and off-shore unit in Mumbai, India. We specialize in data management, list building, customer service, lead generation and marketing for Fianancial Services, Utilities, Healthcare, Automotive, and Direct Marketing companies. i2c was established in May 2002 as the international outsourced services unit of I.C.C. Private Limited, an international logistics company, founded in the 1970's.

At i2c World, our mission is to empower the brightest in human resources with the best in Training and latest in Technology to provide innovative and cost-effective customer relationship and business process management solutions for our clients. i2c is not just a call center, we can assist your business with its overall marketing strategy, data research, target marketing, customer service, and back-office needs.

We focus on providing our clients with the three R's of outsourced services -

  • Reduced costs

  • Rapid cycle times

  • Responsiveness

    As an international company, we not only strive to provide a more cost-effective solution, but to provide a BETTER solution for your company. We work with our clients and partners on every level, at every stage to assure standards are being met and execution is successful.

    Our Infrastructure
    Currently, i2c is operating outsourced service centers in Mumbai (Bombay), India - a 24,000 sq. ft., 300-seat international center in Andheri (E) and 100-seat domestic center in Santa Cruz (E). The company also operates a Sales office and Network Operation Center in Manhattan, New York.

    Our Outsourcing facilities are equipped with high security, Data Back-up and Redundancy measures, Back-up Power supplies, including back-up generator and connections with two different power suppliers, IPLC connectivity. All hardware and software is maintained for maximum efficiency.

    Our Employees
    i2c has relationships with various employment agencies and training centers, which facilitate the recruitment and training of new talent. Our in-house Human Resources carefully evaluates each new candidate, in search of the right experience, skill, and character fit for the job. Each new recruit undergoes the extensive training, including accent elimination and cultural understanding. Each group of 12-15 agents are monitored by a senior-level Supervisor. Employees are offered a competitive salary, benefits and incentives commensurate with experience and skill, as well as an in-house lounge, and private transportation to and from work. Most employees work a single 8 hour shift, 5-6 days a week.

    Our Experience
    Key companies we have provided services for include:

    Outsourced Back-Office Processing

  • U.S.-based Healthcare Recruitment Firm

  • International Financial Services Company

  • R.R. Donnelly

  • Mead Data

    Outsourced Call Center Services

  • U.S.-based Student Loan Conslidation Company

  • INC. 500 Direct Marketing Company

  • U.S. - based Energy Provider

  • Customer Support for Various Automotive Companies

  • Dental Patient Identification Company

    Our Relationships
    i2c strives to create long-standing, mutually beneficial relationships with our clients. As a result, we offer flexibility in the types of outsourcing relationships we offer. Depending on what our clients need, we are able to offer a simple outsourcing relationship, co-sourcing, joint-venture, as well as co-marketing. To learn more about how we can help your company, please Email Us


    • Copyright © 2007 I.C.C. Private Limited